Automated callback is a feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the phone queue. When a receptionist becomes available, the system will call you back and when you answer, you will be connected to the receptionist.
We will attempt to call you twice if you opt for the call back system. If you miss both calls, you will receive a text message from the Practice.
“Your surgery tried to call you back. If you still wish to speak to us, please call again. Your call will have priority if you call back today.”
If you are offered the call back option, please accept it to save you time from waiting in the queue.
